Guangdong Oshujian Furniture Manufacturing Co. , Ltd.

After-sale service

1. Normal maintenance during the warranty period:

Free quality inspection for 5 years (from the date of delivery to acceptance, free quality warranty for customers within 5 years. During the warranty period, the "three guarantees" service is implemented according to the national standards. )

Maintenance (send professionals to visit and product maintenance every three months; carry out large-scale maintenance and overhaul at the end of each year to ensure normal use in the next year; provide customers with professional furniture maintenance and maintenance technical consultation at any time. )


2. Normal maintenance after the expiration of the warranty period:

Maintenance service charging standard (warranty period: if it is a problem of the company, no fee will be charged for maintenance and replacement; If it is due to improper use by the user, poor storage and other reasons other than our company, our company will be free of charge at its discretion; For serious damage, our company charges the cost of materials.

Outside the warranty period: Our company continues to provide warm service, the time to arrive at the maintenance site remains unchanged, the quality remains unchanged, and only the lowest material cost is charged. )


3. Emergency measures and other after-sales service measures:

(During the warranty period, we will respond within 30 minutes after receiving the customer's fault notice, and promise to send someone to the site within 4-8 hours for maintenance services.) If there are other non-use function failures that cannot be solved in a short period of time, our company will issue a written report. If the repair is not repaired for more than two days, our company provides a similar product replacement. )


4. Installation guidance follow-up


5. Foshan headquarters after-sales service center